Customer Success

Ensuring your success is our priority. Our world-class customer success and support organisation is here to help you achieve the outcomes that matter most to you.

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High Customer Satisfaction

High Customer Satisfaction

Customer satisfaction is paramount at Criteria and we’re proud to have a 96% customer satisfaction rating. We take pride in offering an assessment platform that makes the hiring process easier and more efficient for organisations of all kinds.

Award-Winning Customer Success Team

Award-Winning Customer Success Team

Delighting customers and driving success is at the core of everything we do.  Every customer is assigned a dedicated Customer Success Manager who is there to provide you with expert guidance, from training and implementation to administering and interpreting results. Thanks to their efforts, our Customer Success team is the proud recipient of a Stevie Award for Outstanding Customer Service.

Net Promoter Score

Net Promoter Score

We believe our Net Promoter Score of 68 is a testament to our commitment to all of our customers. This score means an overwhelming percentage of our customers would recommend our platform to others.

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